Licensing & Support FAQ
Who needs a Support Contract?
Support contracts are not required to use or deploy Cascading. There are already public community supported forums for getting answers to Cascading questions. And ample documentation on the project web site. But all support contract revenue is used to support the continued full-time development of Cascading and related technologies. Concurrent, Inc. has taken no outside investment, and uses all revenues to support its employees. If your company has seen a tangible benefit from using Cascading to simplify parallel processing applications, please consider purchasing a support agreement for each developer.
Who needs a Commercial or OEM License?
Commercial and OEM licenses are intended for those companies that either cannot deploy GPL licensed software on premise, or wish to embed Cascading in a proprietary application that will in turn be sold and delivered to customers.
Who is a Named User?
Cascading support contract pricing is calculated on a Named User basis. Concurrent, Inc. defines Named Users as the primary Customer contacts who will be requesting Cascading support from Concurrent, Inc. A Customer can add more Named User by purchasing additional support contracts, one contract for each. Please note: Contracts apply to only active users and developers and may be transferred between Customer employees. Please email us to transfer a contract to a different developer.
What’s the difference between Priority Support and a Critical Issue?
Priority Support allows Users and Developers to submit requests for clarification on documentation, help with possible bugs in the Cascading software, and advice on best practices when using Cascading. A response to these requests will be received in 1 business day. But we strive for much faster turn around with our replies.
Critical Issues are when Cascading may be at fault when Customer production processes are moderately or severely impaired. These are issues where our attention is required as soon as possible. We guarantee a response within 4 business hours of receipt of an Critical Issue email request. Business hours are defined as 6am PST to 5pm PST, Monday through Friday. Except US Holidays. Contact us if other arrangements are required.
